Call Centre Operative and Dispatcher

We are currently recruiting for a friendly, hardworking call centre agents and dispatchers to work within our busy 24 hour Customer Contact Centre in Writtle, Chelmsford (CM1 3ST). This role will require flexibility to work across a range of shift patterns which will include evenings, weekends and bank holidays to cover our hours to meet 24/7 demand.

This is the ideal role for someone with a passion for customer service, who is comfortable within a fast-paced environment, and who has the personality to complete sales and promote our brand positively. If you are vibrant, enthusiastic, and driven this is the perfect role for you. Our call centre team are fun, friendly, and work hard together to ensure the goals of the team are met.

ROLES AND RESPONSIBILITIES

You will be liaising with other departments to provide two-way communication in a professional, courteous and prompt manner. Effectively working with customer care teams on issues that require attention and providing a timely resolution to any issues or queries.
You will be responsible handling all customer bookings such as telephone enquiries, email bookings, web and app bookings.
Dealing with both new and existing customers
Converting quotes provided into sales
Problem solving and dealing with difficult calls and customers
Providing a friendly professional service and promoting our brand in a positive manner
Taking a high volume of calls during busy times
Associated administrative duties
Deal with enquires from drivers and highlight significant issues to the Management Team.

WHO WE ARE LOOKING FOR

Administrative experience preferably within a contact centre environment
Able to understand bespoke systems and be proficient in all Microsoft Office Products
Excellent customer service skills
Calm, professional manner
Target driven and motivated
Friendly, hardworking and able to work as part of a team

Full-time or Part-time available – Various hours

The role pays between £MW and £11.00 per hour. Company benefits include of holidays, overtime and team evenings out.

Fill out the form below to apply.

You will need to upload a CV and covering letter.

How did you hear about us?

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I have a current right to live and work in the UK and will be able to provide proof of this should you offer me a position with Happicabs

I declare that the information given on this application form is, to my knowledge, true. I understand that if it is subsequently discovered that any statement is false or misleading, my offer of employment may be withdrawn, or I may be dismissed from my employment by the company without notice. I also agree to a DBS check if required.

I give consent for the data provided in this form to be stored for the sole purpose of processing the application. I can use the form on the contact page to request my details be deleted at any time.

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