Transport Operations Manager

We have an excellent opportunity for a Transport Operations Manager within our Taxi Transportation business based in Chelmsford, Essex.

Happicabs has been serving the Essex community with taxi and private hire services for over 50 years. The company has been expanding its operations within Essex and are seeking for a Transport Operations Manager to support our expansion strategy and business development plans.

This role is being offered on a permanent basis employed by the company. This is an office based position located in Writtle, Chelmsford CM1 3ST.

ROLES AND RESPONSIBILITIES

· You will work closely with the call centre team and office manager to ensure quality control and help the business grow and develop.

· Support with planning and scheduling (organisation of driver shifts and vehicles).

· Fleet Management (with support of fleet mechanic, arranging routine maintenance, ensuring vehicles are inspected, manage repairs and all associated paperwork)

· Organising and maintaining the efficiency of the entire business transport service.

· Communicating with vehicle drivers and ensuring they’re kept up to date with relevant documentation, training and qualifications.

· Dealing with any concerns or complaints with a view to resolution

· Dealing with matters relating to compliance, insurance and legal matters

· Utilises network and relationships to grow sales in both projects and recurring long-term contracts.

· Management of the day-to-day running of the Happicabs team.

· Ensure all leads, emails and queries are responded to and dealt with in a timely and accurate manner.

· Identify training and development of staff and provide appropriate training as required.

· Support office manager with duties including managing rotas and holidays.

· Ensure service levels and KPI’s are met.

· Reporting to Directors.

· Maintain a clean, organized, safe, and neat work area.

· Other duties as assigned by Director.

The ideal candidate will be someone with experience in a fast paced environment. Previous managerial experience in transportation/logistics industry is desirable.

WHO WE ARE LOOKING FOR

Computer literate.
Hands on approach and leading by good example.
Exceptional communications skills.
Strong Leadership skills.
Customer focussed and an excellent problem solver.
Uses own initiative and has a proactive approach.
Outstanding planning and coordinating skills.
Excellent organisation skills and can prioritise workloads successfully to work to tight deadlines.
Working knowledge of Health & Safety.

40 hours a week working day, night and weekend shifts. We are a 24/7 business therefore applicants must be available to work shifts as per business needs.

£30,000 to £35,000 per annum dependent on experience.

Laptop, mobile & fuel allowance for business travel.

Company pension and free on-site parking.

Fill out the form below to apply.

You will need to upload a CV and covering letter.

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Upload a Cover Letter (.pdf, .docx, .odt, .xlsx)

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I have a current right to live and work in the UK and will be able to provide proof of this should you offer me a position with Happicabs

I declare that the information given on this application form is, to my knowledge, true. I understand that if it is subsequently discovered that any statement is false or misleading, my offer of employment may be withdrawn, or I may be dismissed from my employment by the company without notice. I also agree to a DBS check if required.

I give consent for the data provided in this form to be stored for the sole purpose of processing the application. I can use the form on the contact page to request my details be deleted at any time.

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